• A deposit is required to secure your service date. Deposit amounts vary depending on the service booked.

• A 2-hour minimum is required for moving and most labor-based services.

• Deposits are non-refundable, but may be transferred to a new date if rescheduling is requested within the required notice window.

• Final pricing is based on the actual time worked and scope of service provided.

• Final payment is due upon completion of the move or before unloading if items are being delivered to a storage unit.

• Some services, including long-distance moves, junk removal, and specialty services, may require review and a custom quote before confirmation.

Your base service typically includes:

• Two professional movers

• A box truck suitable for the size of your move or project

• Loading and unloading of your items

• Basic disassembly and reassembly of furniture
  (TVs can be taken down, but re-mounting is an additional service)

• Basic protection of your belongings during transport using moving blankets and wrap

• Standard tools and equipment needed to complete the job

Not included unless arranged in advance:

• Packing materials or specialty supplies

• TV mounting or specialty installation services

• Structural, electrical, or in-wall wiring work

• Specialty crating or custom packaging (tv boxes, etc)

• Disposing of items (can be included as additional service)

• Moving hazardous, illegal, or prohibited items

• After booking through our site or submitting a quote request, you can expect a call from our team within 24 hours to review and finalize the details of your service.

• A quote will be provided and a link may be sent to collect any remaining information needed.

• You’ll receive instructions on how to submit your deposit. Once the deposit is received, your service will be confirmed.

• You’ll receive a reminder text the day before your service and an ETA update on the day of your move or appointment.

• Our team will notify you of their estimated arrival time. Please allow a small arrival window to account for traffic or prior jobs.

• All items should be packed, prepared, and ready to go unless packing services were scheduled in advance.

• We’ll review the plan with you, get to work, and keep communication clear throughout the service.

• A deposit is required to secure your service date and is non-refundable.

• If you need to reschedule after 48 hours from the time of booking, a rescheduling (re-booking) fee will apply, as your original date has been blocked off and reserved.

• Same-day cancellations or no-shows may be subject to additional charges due to reserved labor, equipment, and lost time.

• If Key Moves needs to reschedule due to weather, safety concerns, or unforeseen circumstances, your deposit will be applied to the next available date.